Frequently Asked Questions

Find answers to some of the most common questions about ADAMS

If you’re looking for some quick help finding a part, using our online store, service options or anything else ADAMS related, you’re in the right place.

Our inventory of more than 50,000 SKUs is housed in our 67,000 square-foot, state-of-the-art parts distribution center located in Maumee, Ohio. Our facility uses the latest warehouse management and transportation management systems and processes.

Canadian and U.S.-based customers can send payments to these addresses.

U.S.-based customers:

ADAMS Elevator Equipment
2611 Eagle Way
Chicago, IL 60678-1261

Canada-based customers:

ADAMS Elevator #T6212
PO Box 6100 STN F
Toronto, Ontario M4Y 2Z2

You can easily view the ADAMS escalator catalog and ADAMS elevator catalog online.

ADAMS offers a wide variety of exclusive specialty products for elevators and escalators. These include elevator door upgrades, maintenance kits, steps and step chains, software upgrades, handrails, escalator handrail sanitation systems, sensors systems, surge protection and more.

Explore all of our specialty elevator products and specialty escalator products in detail on our website.

In addition to ADAMS escalator and elevator parts and solutions, we offer products from these other OEMs: Armor, Dover, GAL, Haughton, Kone, Montgomery, Otis, Schindler, Westinghouse and Hitachi. You can explore all of our escalator brands and elevator brands in detail on our website.

The easiest and fastest way to search for specific elevator and escalator parts and solutions is to use the search field at the top right corner of our website or by going to the ADAMS Online Store.

The easiest way to get in touch with ADAMS support is to send your inquiry online. Other options include:

Main phone: 1-312-610-8500
Toll free: 1-800-929-9247
Fax: 1-312-348-6163

After business hours or to leave voicemail:
1-312-348-3161 (International)